Stakeholder Engagement
Approach and Policy
The Purpose of the Mitsubishi Chemical Group is to lead with innovative solutions to achieve KAITEKI, the well-being of people and the planet. We act with high ethical standards and good common sense in all aspects of our corporate activities, and respect our diverse stakeholders, including customers, shareholders, investors, employees, business partners, and local communities. Through dialogue and disclosure to our stakeholders, we jointly identify issues and set targets for the short, medium and long term, and advance sustainable corporate activities while building relationships of trust.
Related Policies
Core Measures
Communication With Customers and Business Partners
We shall develop relationships of trust by communicating with our customers and business partners.
Activities
- Sales activities
- Purchasing activities
- Advertising
- Participation in exhibitions, events, etc.
- Technological exchanges through industry-academia collaboration
- Customer satisfaction surveys
- Responses to inquiries received by call center
- Product and technology presentations at KAITEKI CAFE restaurant, etc.
Communication Tools
- Company website
- News releases
- Product websites and brochures
- Safety Data Sheets (SDS)
- Corporate profile brochures, etc.
Information Dissemination through the Group’s Official Accounts
- Official X (formerly, Twitter) account: https://x.com/mcgc_jp
- Official LinkedIn account:https://www.linkedin.com/company/mcgc-official
- Official YouTube channel:https://www.youtube.com/@MitsubishiChemicalGroup
Related Information
Level of customer satisfaction
The Group engages in dialogue with customers and other stakeholders as a way of promoting collaboration to realize KAITEKI. We value feedback from our customers and carry out a customer survey so that we can provide better products and services as well as improve customer satisfaction. The survey asks about satisfaction with our products and services, as well as our sustainability initiatives. In turn, we utilize the results to implement measures that better meet expectations.
Communication With Shareholders and Other Investors
We shall preserve transparency in our corporate activities, disclose information appropriately to shareholders and other investors, and increase their understanding of our corporate activities.
- General meeting of shareholders
- Analyst meeting
- Investor briefing session
- Site tours
- Overseas IR roadshow, etc.
Communication Tools
- Company website
- Shareholder newsletters WE WILL (in Japanese)
- Financial results
- Operating summaries
- Analysts meeting materials
- Yuho Securities Reports (in Japanese), etc.
Integrated Information Hub
This portal page contains links to financial and non-financial information posted on our website in one place, making it easier for stakeholders to find the information they need.
Communication With Local Communities
We shall show respect for cultures and customs in the countries and regions where we conduct corporate activities, contribute to local communities through our corporate activities, and aim to gain their trust by meeting the demands and expectations of people and society at large as a good corporate citizen.
- Plant tours
- Meetings with local residents' associations
- Environmental conservation activities
- Events for local residents
- Science experiment classes
- Participation in company sponsored events
- Product and technology presentations at KAITEKI CAFE restaurant, etc.
Science experiment classes
Communication Tools
- Company website
- Website and publications of each base, etc.
Related Information
Communication With Employees
We shall respect the dignity and rights of all people, and strive to create decent work and working environments for every employee.
- Town hall meetings led by officers
- Employee engagement survey
- Employers and employees consultations
- Performance review meetings , etc.
Communication Tools
- Information sharing on the intranet
- Information dissemination through internal social media, etc.
