Customers
Mitsubishi Chemical Corporation
Basic Policy
In line with the Mitsubishi Chemical Group Charter of Corporate Behavior, Mitsubishi Chemical (MCC) constantly strives to achieve customer satisfaction by keeping the promises made in contracts with them, ensuring the safety and quality of all the products and services it supplies, engaging in close customer communications and advancing R&D.
Making Information Available to Customers
Over 720 product information entries (approximately 320 in Japanese, 240 in English and 160 in Chinese), including information on the products of Group companies, are available on MCC’s website (as of December 2024). Safety Data Sheets (SDSs) (in Japanese only) can also be accessed through the website.
In addition to product information, MCC uses its website to provide information about business-related topics, such as product development and production facility expansion, and information about non-business corporate activities and exhibitions as well as special feature articles.
The Contact Us page of the website offers contact information for inquires about various topics.
If you are unsure which department to contact, please contact the call center for guidance.
Inquiries via the call center are directed to the relevant departments and logged in a database. Members of management also can check the contents of the database.
We respond sincerely to each opinion concerning the Group’s business activities received via the call center.
Inquiries and personal information received are handled appropriately, in accordance with our Privacy Policy.
- Call center
- (+81) 3-6748-7300
- Call center hours
- 9:00–12:00, 13:00–17:45 (Closed Saturdays, Sundays and national holidays)
Enhancing Customer Satisfaction
The Mitsubishi Chemical Group (MCG) believes that close customer communication is essential to achieving accurate insight into social issues and the challenges that customers face and to finding solutions together. Accordingly, the Group has been conducting customer satisfaction surveys since fiscal 2012. Specifically, we survey customers in and outside Japan about products handled by our core businesses, covering such topics as quality, supply systems, sales promotion and technical support, as well as the attitudes and reliability of individual operating companies. By analyzing the results of these surveys and implementing a PDCA cycle, MCC strives to provide even better customer service and improve customer satisfaction.
